February 2023: approximately 15% of the workforce, around 1,300 people
- Affected divisions
- Every organisation across the company, per the CEO's memo
- Affected roles
- Not itemised — selection cited functions that had become overly complex or duplicative
- Locations
- Global, United States
Company-stated reason: Yuan's memo attributes the reduction to pandemic-era over-hiring and subsequent uncertainty: Zoom grew threefold within 24 months to meet demand, and "we also made mistakes. We didn't take as much time as we should have to thoroughly analyze our teams or assess if we were growing sustainably, toward the highest priorities." He cites the uncertainty of the global economy as the trigger for resetting. [1],[2]
